Provides outsourced contact center services to retailers, healthcare, insurance and financial services companies.

Telecommunications

Ansafone Contact Centers

The Ocala office focuses on operational efficiency and customer support, managing financials and human resources.

Ocala

Ansafone Contact Centers' headquarters in Santa Ana, CA, United States

Randy Harmat

Laura Cunico

Dawn Johnson

Jared Mendez

Meredith Gaitanis

This department handles customer inquiries and provides assistance to enhance customer satisfaction.

Customer Support

The Human Resources team at Ansafone Contact Centers oversees the recruitment, onboarding, and retention of employees, ensures compliance with labor laws, and administers employee benefits. They cultivate a supportive workplace culture to enhance employee satisfaction and performance, vital for delivering excellent outsourced contact center services.

Human Resources

This department focuses on identifying and fostering growth opportunities, partnerships, and strategies to drive business expansion.

Business Development

The Customer Service Team at Ansafone Contact Centers handles inbound and outbound communications, providing support to clients in sectors like retail, healthcare, insurance, and financial services. They resolve customer inquiries, manage accounts, and ensure customer satisfaction through efficient and professional service.

Customer Service Team

The Operations Team at Ansafone Contact Centers oversees the efficient functioning of outsourced contact center services, ensuring high-quality support for clients in the retail, healthcare, insurance, and financial sectors. They manage real-time analytics, workforce management, and overall operational strategies to optimize performance and service delivery.

Operations Team

This department is responsible for overseeing client relationships and ensuring customer satisfaction through effective sales strategies.

Ansafone Contact Centers

Org chart

Teams

Customer Support

Human Resources

Business Development

Customer Service Team

Operations Team

Account Management

Offices

Ansafone Contact Centers

Org chart

Teams

Customer Support

Human Resources

Business Development

Customer Service Team

Operations Team

Account Management

Offices

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