Thomas Dalton is a results-oriented business professional with 25 years of experience in customer experience and call center industries. They currently serve as the Director of Operations at Anserve, Inc., providing 24/7 call answering services across various sectors. Previously, Thomas held leadership roles at noted organizations, including AVP of Vendor Oversight at EmblemHealth and Director of Operations at multiple healthcare and service companies. They have a strong background in managing on-shore and off-shore teams, along with expertise in strategic planning and process re-engineering. Thomas has also been involved in the Contact Center Week as a judge and speaker on multiple occasions.
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