Nancy Botta

Nancy Botta has a diverse work experience spanning over several years. Nancy began their career at Strategic Fuse, Inc. in 2009 as a Client Service Representative, where they processed reimbursement claims and developed strong customer service skills. Nancy then transitioned into the role of Client Concierge, where they drafted and executed brand complaint campaigns and provided general customer service. In 2016, Nancy became an Account Executive at the same company, working closely with senior management to improve products and services for clients. Nancy managed the review and reimbursement of retailer claims, reducing the claim reimbursement cycle from 7 days to 2 days. In 2021, Nancy joined Ansira as a Senior Operations Lead, where they anticipated internal hurdles and communicated with key stakeholders to ensure program progress and vendor compliance. In 2022, they took on the role of Client Service Lead, serving as the primary contact for client distribution services and managing a content specialist. Nancy compiled and distributed monthly reporting and took ownership of the client's content platform.

Nancy Botta attended Northern Illinois University from 2002 to 2005, majoring in English. In addition, they have obtained various certifications from LinkedIn in 2022, including "Developing a Service Mindset," "Empathy for Customer Service Professionals," "Listening to Customers," "A Manager's Guide to Inclusive Teams," "Conducting Motivational 1-on-1 Reviews," "Creating a High Performance Culture," "Having Difficult Conversations: A Guide for Managers," "Leading and Motivating People with Different Personalities," "Managing Skills for Remote Leaders," and "Using Feedback to Drive Performance."