Susan Horn

Susan Horn is an experienced Change Professional currently serving as a Lead Business Analyst at Answer Digital since 2022. With a solid foundation in Change Management, Susan previously held roles at Leeds Building Society, where they progressed from Customer Service Advisor to Business Change Manager, participating in strategic projects and stakeholder management. Susan also worked as a Senior Business Analyst at the Medical Protection Society from 2020 to 2022 and has extensive experience in delivering business solutions and managing multiple project deliverables in complex environments. They hold a BCS International Diploma in Business Analysis and have certifications in Productivity and NLP.