AnswerFirst Communications, Inc.
Janet Conrad is an experienced professional currently serving as an Inbound Contact Representative 3 at Humana since June 2021, where responsibilities include addressing complex customer inquiries and resolving issues in a high-volume call center environment. Concurrently, Janet holds the position of Customer Service Specialist at AnswerFirst Communications, Inc. since December 2018, and has been working as a Medical Coder at AAPC since June 2020. Prior experience includes roles as CFO/Office Manager at TKWW Group of Companies and Automotive Recruiting, and various positions at Grady's Buick Pontiac GMC, including Warranty Administrator. Janet's earlier career involved bookkeeping and administrative support at Southern Homes Insurance. Educational qualifications include multiple Credentials of Competency in Medical Insurance Coding Specialist, Medical Office Management, and Billing from Hillsborough Community College.
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AnswerFirst Communications, Inc.
AnswerFirst provides clients and their customers with exceptional 24/7 customer service and answering service solutions. We handle all types of business communications including telephone, email, SMS and chat. We are commonly used for traditional messaging (answering service), direct response, technical support and order processing however, each of our solutions are tailored to each client's particular needs. AnswerFirst is a growing company with more than 2000 international clients. Visit our website at http://www.answerfirst.com for more information.