Janet Conrad

Janet Conrad is an experienced professional currently serving as an Inbound Contact Representative 3 at Humana since June 2021, where responsibilities include addressing complex customer inquiries and resolving issues in a high-volume call center environment. Concurrently, Janet holds the position of Customer Service Specialist at AnswerFirst Communications, Inc. since December 2018, and has been working as a Medical Coder at AAPC since June 2020. Prior experience includes roles as CFO/Office Manager at TKWW Group of Companies and Automotive Recruiting, and various positions at Grady's Buick Pontiac GMC, including Warranty Administrator. Janet's earlier career involved bookkeeping and administrative support at Southern Homes Insurance. Educational qualifications include multiple Credentials of Competency in Medical Insurance Coding Specialist, Medical Office Management, and Billing from Hillsborough Community College.