AnswerIQ
- S. Somasegar
S. Somasegar is a seasoned professional in the technology and venture capital sectors, currently serving as the Managing Director at Madrona Ventures since November 2015, where involvement includes investing in technology start-ups. S. Somasegar also holds a position on the Board of Directors at UiPath since September 2024. Prior to these roles, S. Somasegar was a Corporate Vice President at Microsoft from January 1989 to November 2015, contributing significantly to the company's development and growth over nearly three decades.
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AnswerIQ
AnswerIQ is an artificial intelligence service in the customer support space. We use sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. Once implemented, AnswerIQ enables a business to intelligently classify and automatically respond to simple known issues andmore importantly assist the agents with the top three recommended responses to complex questions. It works within the existing customer experience systems like Zendesk, Salesforce etc. eliminating the need to learn any new system.AnswerIQ is a Seattle-based company, a spin out from GE and has licensed the Wise.io customer service platform. The founding team has a successful track record and are passionate about making customer service/support a differentiator for your business.
