William Michael Jester is a seasoned professional in customer success and program design within the higher education sector. Currently serving as a Customer Success Strategist at Anthology Inc since June 2021, Jester manages client portfolios and facilitates the successful adoption of Anthology products in North American higher education. Prior experience includes roles such as Learning Architect at Walden University, where Jester guided the design of various online programs, and Director of Program Design at Laureate International Universities, overseeing the development of online graduate and bachelor’s programs. Jester holds a Master of Arts in International Education Policy from the University of Maryland and a Bachelor of Arts in Africana Studies from Rutgers University, along with a TEFL Certification from the Boston Language Institute.
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