Aaron Duhig is a Technology Process Architect and Governance Lead at ANZ, specializing in technology process excellence and continuous service improvement. With over a decade of experience across both public and private sectors in Australia and the UK, Aaron has built a diverse skill set in Information Technology service quality management using ITIL and Lean/Agile methodologies. Previously, Aaron held roles such as Senior Global Incident Manager and Service Management Analyst at various organizations, where they developed and implemented key processes and frameworks to enhance operational effectiveness. Aaron's passion lies in empowering teams and fostering high performance through structured training and leadership.
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