Alice Mendonca is a Business Process Architect/Engineer with over 16 years of experience in business process improvement, including 8 years as a Design Strategist and Change Management Consultant. They have worked with several organizations, including DBS Bank and Victoria Police, to lead change initiatives that resulted in substantial efficiency gains and time savings. Currently, Alice is pursuing a Bachelor's degree in Business/Commerce from the University of Mumbai while working at ANZ to enhance customer experiences and streamline processes. Their strong stakeholder engagement skills are complemented by a focus on Human Centered Design and data-driven decision-making.
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