Alicia Chen is a highly skilled Product Delivery Lead and Business Analyst at ANZ since December 2021, specializing in financial risk data strategy and modeling with a focus on cloud technology and innovative risk reporting. Prior experience includes a role at AIA Australia, where Alicia led the development of online life insurance products and managed end-to-end customer servicing processes. At the Department of Education & Training in Victoria, Alicia served as a Technical Analyst and COVID-19 Pandemic Response Lead Coordinator, facilitating technology standardization across public schools and ensuring the delivery of devices during the pandemic. Earlier experience at Gallagher encompassed roles as a Digital Business Analyst and Junior Business Analyst, contributing to significant organizational transformations. Alicia holds a Bachelor’s degree in Computer Science from Monash University and completed an international exchange at Tsinghua University.
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