Bharat Gupta is currently a Service Manager at ANZ, focusing on Continuous Service Improvement through Lean and Agile methodologies. With 16 years of experience in the banking sector, Bharat has a strong expertise in Service Requirement Analysis, IT Service Management, and Incident Management. They hold a Master's in Information Systems and have enhanced their skills with certifications such as ITIL V4 and CoBIT 5. Bharat has held various roles at ANZ, including Major Incident Manager and System Analyst, where they drove operational excellence and improved customer satisfaction through the delivery of reliable technology services.
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