Dan O'Neill

Dan O'Neill is an accomplished executive with extensive experience in the banking and financial services sector, currently serving as the General Manager of Customer Service Operations at ANZ since August 2022. Prior to ANZ, Dan held significant roles including Director at OneTwo Home Loans, Head of Operations for Mortgages at Westpac Group, and various leadership positions at Commonwealth Bank, where responsibilities included the implementation of process performance management and leading operations through regulatory transformations. Dan's operational expertise spans mortgage origination, lending services, customer service, and process automation, consistently delivering measurable improvements in productivity and efficiency. Educational credentials include an Advanced Management Program at Harvard Business School, reflecting an ongoing commitment to strategic leadership development.