Daniel Lawrence is currently a Chapter Lead Engineer at ANZ, focusing on technology solutions for branch staff and Customer Contact Centres. With a Bachelor of Science degree from Edith Cowan University, they have built a robust career in IT since the late 1990s, beginning as a Unix Systems Administrator at ANZ and progressing through various roles in infrastructure design and management. They are also the founder of ProductReview.com.au, one of Australia's most popular review websites. Daniel is passionate about leveraging AI and machine learning to enhance customer experiences in banking, and they continue to cultivate their love for technology and team development.
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