Em Francisco, PSM I, has extensive experience in business analysis, currently serving as a Technology Business Analyst at ANZ since June 2023, after a tenure as a Senior Business Analyst at Manulife IT Delivery Center Asia Inc. from September 2019 to June 2023. Previous roles at ANZ included Business Analyst and Transition Analyst from February 2014 to July 2018, where Em collaborated with senior stakeholders to provide commercial management insights and strategic planning support for project delivery. Notable achievements include generating 8 FTE savings and passing an audit review with an A+ grade, thus minimizing operational and compliance risks. Em has also worked as a Business Data Quality Analyst, focusing on resolving data quality issues, and contributed to process optimization initiatives within the HR Shared Service, specifically improving the efficiency of inquiry channels through the introduction of Digital Virtual Assistance.
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