Eric Ylagan, CSSBB, PMP, is a Continuous Improvement Practitioner and Lean Six Sigma Black Belt with over fifteen years of experience in mid-management to executive roles across various sectors, including Talent Acquisition, Insurance, Telecommunications, and Banking. Previously, Eric held positions such as Continuous Improvement Manager at nbn™ Australia and General Manager at IBM Global Process Services. Currently, they serve as a Senior Manager focused on Customer Journey and Process Engineering at ANZ. Eric holds a Master’s degree in Business Administration from the Asian Institute of Management and a Bachelor of Science in Applied Mathematics from De La Salle University.
Location
Melbourne, Australia
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