ANZ
- Iain Baker
Iain Baker
Journey Expert at ANZ
Iain Baker has an extensive career at ANZ, spanning over two decades since joining in 1999. Iain has held multiple roles, demonstrating a robust progression from positions such as ANZ Operations Support Centre Officer to various leadership roles including Journey Expert and Data Governance Manager. Iain's expertise encompasses data quality, governance, and client services, contributing significantly to business continuity and process coaching. Iain holds a Bachelor of Arts in Political Science and Government from the University of Melbourne and completed secondary education at Princes Hill Secondary College between 1989 and 1994.
Timeline
Journey Expert
January, 2019 - present
Data Governance Manager
November, 2016
Data Quality And Governance Analyst
November, 2012
Manager Client Services
January, 2010
Assurance Analyst – Business Continuity
January, 2009
DPO QA And Process Coach
January, 2008
ANZ Operations Support Centre Officer
2004
ANZ Small Business & Consumer Credit Contact Centre Customer Service Officer
2001
ANZ Australian Contact Centre C.s.c. – Branch Assist Line
2000
ANZ Australian Contact Centre C.s.c.
1999