John Hardy is a seasoned professional with extensive experience in project management and leadership roles across various organizations. Currently serving as ALM Initiative Lead and Contact Centres Product Area Lead at ANZ since December 2018, John provides strategic direction to multiple delivery squads aimed at enhancing contact centre technology. As Product Owner Chapter Lead, John focuses on the growth and development of the Product Owner cohort, alongside managing the core Genesys platform and Nuance Speech recognition services. Previous roles include Project Management Consultant at State of Matter, and IT Project Manager at CharterMason, where notable clients included ANZ Banking Group and NBN Company. An accomplished professional, John has a BSc (Hons) in Geology and a PGC in Information Technology from the University of St Andrews.
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