Joshua Kidd is an experienced professional in change management and customer journey improvement, currently serving as a Journey Expert at ANZ since December 2020. In this role, Joshua focuses on identifying and resolving issues within the customer experience. Previous experience includes working as a Change Management Contractor at NAB, where Joshua led efforts for a new product launch impacted by the COVID-19 pandemic, and various senior roles at ANZ, including Senior Change Analyst and Senior Process Analyst, where responsibility included executing change management plans and process analysis. Joshua also held leadership positions overseeing service and retail teams, contributing to a smooth transition during the merger of ANZ and National Bank in New Zealand. Educationally, Joshua holds a Bachelor of Music in Classical Performance Voice from the New Zealand School of Music.
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