Karen le

Karen Le is a seasoned professional with extensive experience in strategy and transformation across leading companies in the financial and telecommunications sectors. Currently serving as the Strategy and Experience Lead at ANZ, Karen is focused on developing a three-year sales and service Retail Channel Strategy and enhancing customer channel experiences. Prior to ANZ, Karen held roles at Deloitte as Senior Manager for Strategy and Transformation, at Westpac as Senior Business Analyst in Transaction Banking, and at Optus in various senior capacities, where notable achievements included delivering significant call deflections and developing successful digital service strategies. Earlier experience includes key positions at Transport for NSW, Telstra, Belong, and UBank, demonstrating a strong track record in digital strategy, customer experience, and brand management. Karen holds a Bachelor of Business in Marketing and Management from the University of Technology Sydney.