• ANZ

Lauchlan Brown

Business Lead - Acquisition & Retention Strategy, CX and Performance Management, Home Loans

Lauchlan Brown is a seasoned business lead at ANZ, specializing in acquisition and retention strategies, customer experience, and performance management for home loans. They have a strong background in data-driven marketing, having previously served as a product owner and led the Engage and Retain squad towards personalized customer outcomes. Over a 20-year career, Lauchlan has developed commercial expertise across banking, fintech, retail, energy, and professional services. They are also dedicated to nurturing emerging talent through mentoring and teaching initiatives. Currently, Lauchlan is pursuing a Graduate Diploma in Business and a Bachelor of Economics.

Location

Melbourne, Australia

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