Lauren Crowley has extensive experience in leadership roles within ANZ since February 2009, where responsibilities have included driving customer self-service adoption through innovative app enhancements, leading change and commercialisation strategies for home loan products, and managing comprehensive communications for a global team focused on digital solutions for corporate clients. Prior to ANZ, Lauren held positions such as Principal European Change Strategist at Hewitt Associates, Senior Business Analyst at the Department of Human Services, and Senior Consultant at SMS Management & Technology. With a foundational background as a Supply Officer in the Royal Australian Navy and academic qualifications including a Bachelor of Arts from UNSW and a Master of Information Technology from James Cook University, Lauren combines strong technical skills with strategic change management expertise.
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