Lee McRae is an experienced Service Manager with a strong background in the banking industry. They have held various roles at ANZ, including Service Manager for the Australia Branch Network and currently serve as the Service Level Management and Reporting Lead for ServiceNow, where they manage critical reporting and support service performance discussions. Lee's expertise in IT Service Management is underpinned by their education from RMIT University, where they earned a Bachelor of Engineering in Computer Systems (1st Class Honours) and a Bachelor of Engineering in Software (2nd Class Honours). They actively engage in learning new technologies and enhancing their skill set.
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