Letitia Yan has a diverse professional background in banking, payments, and user experience design, with experience ranging from an Office Management Intern at Smart Screen Sdn. Bhd. to a Lead Consultant at HCL Technologies. Letitia has held multiple roles at National Australia Bank, including Card Fraud Prevention Advisor and Experience Designer, where responsibilities included debt recovery, process improvement, and enhancing customer experience within financial services. Educational qualifications include a Bachelor of Business in Marketing & Commercial Law from Curtin University and several UX and marketing certifications from Academy Xi and the Chartered Institute of Marketing. Currently, Letitia is serving as a Journey Expert focused on Change Management and UX Design at ANZ, collaborating within agile teams to inform technical developments and align with business strategies.
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