Maria Serrano has over 23 years of experience in customer service and operations, primarily at ANZ. Currently serving as Customer Service Operations Lead for Collections since June 2010, Maria has held various senior roles including Senior Manager of Collections & Fraud and Head of Platform & Operations for Cards & Unsecured Lending. Maria's responsibilities encompass the design and delivery of the Consumer Finance platform while fostering collaboration with key internal stakeholders. Maria's earlier tenure at ANZ included roles in Cards Business Development, Project Management for Cards Asia, and management positions in Consumer Acquisitions and Customer Assist. Maria holds a Master's degree and a Bachelor's degree in Microbiology from Monash University.
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