Melissa Beaton

Melissa Beaton has extensive experience in customer relations and change management, having worked for notable organizations such as ANZ, Vodafone Australia, Allianz Insurance, and the City of Melbourne. In various roles at ANZ, including Senior Change & Enablement Manager and Change Manager, Melissa led the implementation of strategic digital changes and managed customer complaint resolutions, driving significant improvements in customer experience. Noteworthy achievements include a 24% reduction in complaints during a Lean Six Sigma project and the successful adoption of fintech solutions. Melissa holds a Diploma of Education in Business Administration and is pursuing a Bachelor of Science in Social Sciences at Swinburne University of Technology, complementing prior education in Asian and International Studies from Griffith University.