Melissa Szerda is an experienced Program Manager specializing in strategic change and customer journey management, currently focused on the financial services sector. They have a background in consulting, having worked with organizations like ANZ and SMS Management & Technology to facilitate compliance and system migrations. Melissa has held various roles, including Stream Lead and Strategic Initiatives Senior Project Manager at ANZ, where they effectively managed senior stakeholders and led agile teams. Their educational qualifications include an MBA from the University of Melbourne and a Bachelor of Commerce from Deakin University, along with certifications in project management.
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