Michael Pentecost

Michael Pentecost currently serves as a Project Business Analyst at ANZ, focusing on the technology and routing aspects for Customer Contact Centres since March 2014. Michael manages stakeholder expectations and analyzes call flow and resource allocation for over 40,000 daily calls, generating reports to enhance operational efficiency. Prior to this role, Michael worked as a Real Time Analyst & Resource Planner, maintaining effective queue management and resource scheduling. Michael's earlier experience at ANZ includes serving as a Team Leader, where responsibilities included staff development and project oversight. Michael holds a Bachelor of Commerce degree in Economics and Money and Finance from Victoria University of Wellington, completed in 2009.