Michelle Cheung is currently the Journey Expert Chapter Lead at ANZ, where they focus on enhancing customer journeys. Prior to this, they worked at National Australia Bank from 2016 to 2018 in various roles, including Business Improvement/Transformation Analyst and Consultant, where they delivered process and digital improvements. Michelle began their career as a Personal Banking Graduate, contributing to customer enablement teams. They hold a Bachelor of Commerce in Marketing and International Commerce from Monash University, which they completed in 2012.
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