Ridwan Rahmat is a seasoned professional in customer insights and research with extensive experience across various organizations. Currently serving as a Senior Insights Manager at ANZ since June 2025, Ridwan previously led the Voice of Customer Research Manager role at Westpac New Zealand from September 2021 to June 2025, where responsibilities included transforming and expanding the customer program with a multidisciplinary team. Additional roles include Voice of Customer Programme Specialist at Mercury NZ, Lead of Customer Insights and Research at Suncorp New Zealand, and Senior Customer Insights Specialist at Auckland Transport. Ridwan's career also encompasses quality assurance roles and business analysis in customer service settings, supported by a strong educational background with a Postgraduate Diploma in Business from Massey University, a Bachelor of Commerce from Murdoch University, and a Diploma from Nanyang Polytechnic.
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