Ross Hay is a strategic leader and customer-focused professional with a commitment to continuous improvement and delivering exceptional value. With experience in various roles at ANZ, including General Manager of the Product Centre of Excellence and Head of Strategic Product Delivery, they excel in fostering high-performance cultures and driving product management initiatives. Ross also served as Revenue Manager and Hotel Accountant at Sheraton, demonstrating expertise in financial management and forecasting. Educated at the University of Auckland and the Pacific International Hotel Management School, they are passionate about mentoring and building customer-centric organizations.
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