Saurabh Joshi is a results-driven Product Owner specializing in ServiceNow and IT Service Management (ITSM), with extensive experience in automation and operational resilience. They led Major Incident & Service Operations at ANZ from 2019 to 2023, where they enhanced incident management processes and implemented AI-driven improvements. Prior to this, Saurabh held various IT roles at Wipro and Mphasis, managing complex IT service operations and driving continuous improvement initiatives. Saurabh is currently pursuing a Master's degree in Computer Science while also completing certifications in IBM Mainframe technology.
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