Stephen Harland

Stephen Harland is a ServiceNow Architect and IT Service Management leader with over 22 years of experience. They currently serve as a ServiceNow Architect at ANZ, focusing on implementing service models and optimizing data management strategies. Previously, they held roles such as Lead Business Analyst at Barclays Capital and IT Service Management Consultant at Australia Post, where they defined processes and led the ServiceNow implementation. Stephen has also contributed to high-profile projects across major organizations including Deloitte, IBM, and Accenture, earning recognition as a 4× itSMF Project of the Year Winner. They hold an Honours degree in Information Technology from Deakin University.