Sue Jeffery is a seasoned Senior Operations Executive with over 30 years of experience in financial services, recognized for driving cultural change to enhance customer experience. In the last 15 years, they have led large operational and frontline teams through transformational changes, delivering significant improvements for stakeholders across multiple locations in Australia, New Zealand, and the Philippines. Known for their values-driven leadership style and collaborative approach, Sue has a proven track record in building high-performing teams, managing complex organizational change, and emphasizing disciplined execution. Sue holds a Bachelor of Science (Hons) in Mathematics and Statistics from the University of Melbourne and an MBA from Charles Sturt University.
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