David Thomson is a seasoned IT service delivery manager currently serving as the Global Process Owner for Problem Management at Aon. With extensive experience in ITIL framework and problem management, they previously held roles at Hewlett-Packard and Aon, where they led technical teams and improved service delivery processes. David's background includes significant positions such as Service Delivery Manager and IT Manager, showcasing their expertise in incident and change management, along with a strong foundation in IT analysis from their early career. They hold multiple degrees, including an HNC in Data Processing and an MSC in Business Information Technology Systems.
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