Edileide S. has over 20 years of experience in customer service within the health and insurance industries, focusing on contract management and operational process improvements. They have held positions at Aon Hewitt as a Leading Benefits Consultant and currently serve as Operations Coordinator at Aon, where they oversee benefit delivery and team performance. Edileide has a strong educational background, including a Bachelor's degree in Biological Sciences and postgraduate studies in Leadership and Human Development. They also possess expertise in managing large client accounts and ensuring compliance with service level agreements.
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