Gemma Smith

Gemma Smith is the Head of Client Service Delivery at the Global Broking Centre, where they lead operational teams supporting London Market wholesale brokers throughout the placement process. With 22 years of experience in the insurance industry, Gemma has held various roles, including Chief Operating Officer at Aon Underwriting Managers and Project Lead at Towergate Underwriting Group Limited. Gemma previously worked as a Project Manager at Aon and as Operations Manager at Fusion Insurance. Throughout their career, they have focused on improving service delivery and operational efficiency within the sector.