Heather Broughton is a service-focused professional with extensive experience in leading Contact Centres and Operations teams in the Financial Services sector. Currently, Heather serves as the Head of Client Service Delivery for Health at Aon, where they collaborate with business leaders to implement change projects aimed at enhancing operations and client service. Previously, Heather held various roles at Link Group, including Head of Customer Service and Operations Supervisor. Heather holds a degree in Business Administration from Langley Park School For Girls.
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