Marcela Grassmann is an experienced Operations Director and Customer Service professional at Aon Brasil, specializing in human resources consulting, particularly in benefits such as medical assistance and insurance. With 18 years in the industry, Marcela has excelled in contract negotiation, team management, and quality customer experience, leading initiatives focused on client satisfaction and operational excellence. Marcela holds a bachelor's degree in Business Administration and is currently pursuing an MBA in Human Resources Management at Universidade Ibirapuera.
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