Mark Frier

Mark Frier is currently the ABS PPS Service Transition Manager and GSD KM Manager at Aon, where they lead the Service Transition and Knowledge Management team. Frier is accountable for ensuring Service Desk operational readiness for new product onboarding and decommissioning. Previously, they held roles at Aon Hewitt, including WTS Workplace Service Operations Transition to Support Lead and WTS Service Transition Analyst, where they focused on Service Desk operational readiness. Frier began their career at Hewitt Associates, LLC as a Global Service Desk Implementation Coordinator.