Melanie Alexander is currently the Director of Quality, Analytics, Automation, and AI at Alight Solutions, where they lead initiatives to enhance customer service quality through innovative strategies. With over 20 years of experience in quality management, Melanie has a proven track record of implementing comprehensive programs that drive distinctive customer experiences. Previously, they held the position of Global Customer Service Quality Leader at Aon Hewitt and served as Director of Global Customer Care Quality and People at Alight Solutions. Melanie is pursuing a Bachelor of Fine Arts in Painting and Art History at the University of Houston, graduating cum laude.
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