John Ly

John Ly is a seasoned IT professional with extensive experience in service management and operations across leading companies. Currently serving as an Information Technology Service Management Specialist at APA Group since December 2023, John drives operational efficiency and supports ITIL V4 best practices. Prior roles include Principal of Service Management at Dell EMC, where customer relationships were prioritized, and High Touch Expert Care Operations Manager at Cisco, focusing on service assurance. With experience as a Service Delivery Manager at Enablis Pty Ltd and various positions at UXC Connect and NCR Corporation, John has honed expertise in incident management and customer experience. John holds a degree in Cyber Security Principles from the Cisco Networking Academy.