Harriet Broad is a highly experienced specialist in implementation and customer relationship management, currently serving as the Specialist Implementation and CRM Manager at APG Pay since September 2025. Prior to this role, Harriet held multiple positions at AirPlus from October 2014 to August 2025, including Implementation and Sales Support Manager, where support was provided to the Australian and Global Reach Asia teams, and Account Executive, focusing on implementation for new customers and collaborating with Travel Agency partners. Earlier experience includes roles at Compass Group as hospitality staff, an Event Executive at VIVA ESPRIT INSPIRED EVENTS, and a Paid Talent and OD Intern at Reckitt, where global talent events were managed. Harriet holds a degree in Geography and Business Management from Newcastle University, completed in 2013.
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