Donna Bates is a seasoned professional with substantial experience in project coordination and IT management. Currently serving as a Specialist and Jira/ITSM Analyst at APHL, Donna previously held roles at esteemed organizations such as rockITdata as a Jira Administrator, BUILT as a Jira Administrator and Scrum Master, and Sensus as an Agile Project Coordinator, where significant productivity improvements were accomplished. Donna has a strong background in Agile project management and technical writing, demonstrated through successful contributions to the NC Department of Health and Human Services and various contractors. With additional expertise gained at companies like Sony Ericsson and Cisco Systems, Donna has consistently improved operational efficiencies and project outcomes across the technology and public health sectors. Education includes certifications from SharePoint @ Rackspace and Wake Technical Community College.
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