Ian Dite is an accomplished Customer Success Team Manager at API Nation since May 2023. With extensive experience at Millennium Systems International from September 2004 to April 2022, Ian held various roles, including Business Support Manager, where oversight of a team of 40 specialists involved developing processes and fostering employee growth. As Business Support Team Lead, Ian managed a technical support team during a period of significant business growth, ensuring high customer satisfaction through coaching and resource provision. Previous positions as both Level 2 and Level 1 Technicians focused on enhancing customer experience and resolving complex issues, alongside creating a knowledge base for customer onboarding. Ian holds a Bachelor of Science degree in Management Information Systems from Montclair State University.
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