Cedric Ehrmann has extensive experience in technical support and team management, currently serving as Responsable d'équipe N1 France at APIXIT since January 2015, overseeing a team of twelve across two locations, managing recruitment, training, and quality control of support activities while handling approximately 300 tickets weekly. In prior roles at APIXIT, including Responsable d'équipe support N1 & NOC and Coordinateur support technique, Cedric led teams providing 24/7 support, ensured compliance with service level agreements (SLAs), and improved client supervision processes. Earlier experience at DCI from July 2007 to April 2015 involved Level 2 support for Microsoft technologies and antivirus solutions, along with team supervision. Cedric holds a BTS in Industrial Computing from Lycée Edmond Michelet, obtained between 2000 and 2002.
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