Karan. Sharma.

Karan Sharma has a diverse range of work experience in customer experience and operations management. Karan. currently serves as the Lead Customer Experience at Apollo 24|7, where their responsibilities are not specified. Prior to this, they worked at Blinkit as a Senior Manager Customer Experience, where they played a significant role in developing and implementing customer service policies, defining customer interaction protocols, measuring customer satisfaction, and resolving customer complaints. Karan. also managed a team of customer service staff and trainers. Before Blinkit, Karan worked at Tata 1mg in various roles, including Operations Manager, Deputy Manager Customer Experience, Assistant Manager Customer Experience, Senior Lead, and Team Lead. Karan.'sresponsibilities at Tata 1mg included overseeing operational processes, managing customer experience, and leading teams. Karan also gained experience at Goibibo as a Senior Executive, where they managed SLA performance, workforce management, process transitions, and customer satisfaction initiatives. Earlier in their career, they worked at Yebhi.com as a Subject Matter Expert, focusing on CRM, stakeholder management, and social media response. Karan's first job was as a Process Associate at Spanco.

Karan Sharma attended the University of Chicago Center for Latin American Studies from 2009 to 2011, where they obtained a degree in Oracle with a field of study in Computer Science. Karan. also studied at NIIT Pune, earning a degree in GNIIT with a specialization in Computer and Information Sciences and Support Services. Additionally, they pursued a Bachelor's Degree in Business/Commerce, General at Delhi University, completed high school at DAV Centenary Public School in India, and obtained a Master of Business Administration (MBA) from Symbiosis College of Arts & Commerce. Additionally, in 2023, Karan Sharma received a certification in Basics of Stocks from INDmoney.