Alexander Roberts is an experienced client experience and customer care professional with a robust background in technical support and service management. Currently serving as Client Experience Manager at FreshAir Sensor since May 2019, Alexander oversees client onboarding, troubleshooting, and support for device-related issues. Prior roles include Manager of Customer Care & Technical Support at Picaboo, where Alexander led the creation of a full-time customer care team and handled escalated service incidents. Alexander's previous experience spans various customer-facing positions, including retail associate at L.L.Bean, front desk agent at Hanover Inn, and tour guide with the Chicago Cubs, highlighting a strong foundation in customer service and communication. Alexander holds a Bachelor of Arts in Film & Electronic Arts from Bard College.
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