Andrew Krawczyk

Andrew Krawczyk is an accomplished professional with extensive experience in support services and program management, currently serving as a Senior Manager at AppDirect since June 2016, where responsibilities include channel enablement and customer experience leadership. Prior roles include Service Delivery Lead at AppHelp by AppDirect and Global Operations Manager at CSC, overseeing enterprise service desk operations and driving business process improvements. With a background in technology project management and ITIL-aligned standards, Andrew has successfully managed large-scale support teams across various industries, achieving high customer satisfaction ratings and implementing efficient support models. Educational credentials include a degree in Microcomputer and Networking Systems from Herzing College and a degree in Computer Science Technology from Dawson College.