Bruce Rains, PhD, CISSP, and ITIL v4, currently serves as the Senior Director of Network Operations at AppDirect, where leadership is provided to multiple Network Operations Center teams, ensuring 24x7 managed services for Fortune 500 clients. With extensive experience in Service Assurance at Cox Communications and Security Technology Services at EY, Bruce has a track record of enhancing customer experiences and managing complex operational processes. Bruce also contributes to academia as an Adjunct Professor at Life University, teaching Networking Fundamentals. Educational qualifications include a PhD in Information Technology from the University of the Cumberlands, a Master of Science in Information Systems Management from Kennesaw State University, and a Bachelor of Science in Hospitality & Tourism Management from Western Kentucky University.
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