Carmelo Rigatuso is an experienced Technical Solutions Manager at AppDirect since June 2016, specializing in quality assurance and customer service standards. Previously, Carmelo occupied various roles at Radialpoint from December 2008 to June 2016, including Service Delivery Lead, Operations and Service Improvement Lead, Technical Training Specialist, and Operations Support Specialist, focusing on operational efficiency, client relationship management, and technical support across multiple platforms. Prior experience includes serving as a Technical Support Agent at TELUS and an Intern Programmer at Behaviour Interactive. Carmelo has a background in technology and support services with a commitment to improving customer experiences and operational processes.
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